SMS from your own phone
When a status changes, the message is prepared for you. One tap opens the SMS app on your phone or computer — the customer gets a text from your number, no SMS gateway needed.
NewSMS from your own phone, an app with push alerts and a website widget
Every repair under control — from drop-off to pick-up
Intake, diagnosis, quotes, customer notifications and handover in one place. For phones, computers, TVs, consoles and home appliances.
- Runs in the browser — nothing to install
- Desktop, tablet and phone
- 8 languages, for your customers too
Real app screens with sample data.
What’s new
New features that save time every day
We build the system together with the repair shops that use it. Here is what has arrived recently.
App and push notifications
Install the panel on iOS or Android like a regular app. A notification reminds you that a customer is waiting for a message.
Repair status on your website
Paste a short snippet and customers check their repair without leaving your site — in your shop’s colours.
New tracking page
Progress in 6 steps, amount due, quote approval and buttons to call, navigate or write.
Next step on every order
Each order tells you what to do next and what is still missing — with a link to the right tab.
Faster intake
The last digits of the IMEI are enough, phone numbers come with a country code, and lock patterns may repeat dots.
8 languages, including RTL
Panel, notifications and customer page in Polish, English, German, Spanish, French, Portuguese, Arabic and Hindi. The language is picked automatically from the browser.
Order card
Every order suggests the next step
The stage bar shows where the repair is, and the “Next step” section shows what needs doing now. The “To complete” list gathers missing photos, descriptions and tests, while customer decisions wait separately.
- One button for the most important action
- Missing items linked to the right tab
- Quotes waiting for the customer marked separately
- Stages from intake to handover on one bar
Notifications
Customers get a text from your number
After a status change the message waits, ready, in the SMS tab. Tap “Send SMS”, your phone opens the messaging app with the text filled in, and the order records who notified the customer and when. Emails go out automatically.
- Template text in the customer’s language, starting with your shop name
- Push notification when there is an SMS to send
- Install the panel like an app on iOS and Android
- Notification history on the order card
Repair tracking
Repair status 24/7 — here and on your website
Customers check progress with the order number and code, or straight from the link in a message. Embed the same view on your own website with one snippet of code.
- 6 clear stages and the amount due
- Online quote approval
- Branch details: call, navigate, write
- Your shop’s colours and logo
Reports
Numbers you can read at a glance
Revenue, received and released orders, average repair time and quote acceptance — compared with the previous period.
- Ready ranges: today, 7 days, month, year
- Results for the whole team and each technician
- Most common faults and repair times
- CSV export for your accountant
Comparison
Notebook, spreadsheet or a system?
What a repair shop’s daily work looks like with each tool.
| Notebook and notes | Excel spreadsheet |  Nolu |
|
|---|---|---|---|
| Device intake | No Handwritten, easy to miss something | Partly Columns without checklist or photos | Yes Wizard with checklist and photos |
| Phone lock code | No Written in plain sight on paper | No Stored in plain text in a file | Yes Encrypted, every reveal logged |
| Status for customers | No Customers call and ask | No Customers call and ask | Yes 24/7 status page and a widget on your site |
| Notifications | No Every call and SMS by hand | No Every call and SMS by hand | Yes One-tap SMS ready, emails sent automatically |
| Quotes | No Agreed over the phone | Partly A separate file sent by email | Yes Approved online with one click |
| Deposits and balance | No Calculated by hand | Partly Formulas you have to watch | Yes Calculated automatically with each payment |
| Teamwork | No One notebook in one place | Partly File version conflicts | Yes Everyone at once, with roles and permissions |
| Reports | No None | Partly Manual summaries | Yes Ready reports and CSV export |
| Data backup | No The notebook can get lost | Partly Up to you | Yes Automatic nightly backup |
Everything a modern repair shop needs
From the first customer contact to the end-of-month report — every stage of your work in one consistent system.
Multilingual
Speaks your customers’ language
Every employee and every customer sees the system in their own language. Notifications, documents and the status page follow the customer’s language, and new visitors get their browser’s language straight away.
Arabic is displayed right-to-left, with the whole layout mirrored.
Get started in three steps
No rollout projects, training or installation. Most shops start working the same day.
-
1
Create an account
Enter your company name and e-mail address. Confirm your address and you’re in.
-
2
Set up your shop
A short wizard sets your company details, device types and order numbering and invites your team.
-
3
Take in your first device
Ready-made categories and checklists for popular devices let you start right away.
Security
Customer data in safe hands
Your shop handles other people’s phones and computers. That’s why security is built into every part of the system.
Learn moreUnlock codes encrypted and visible only to authorised staff
Roles and permissions — everyone sees only what they need
Activity log: who changed what and when
Customer data export and anonymisation in line with GDPR
Frequently asked questions
Do I need to install anything?
No. The system runs in a web browser on computers, tablets and phones. All you need is internet access.
How quickly can I start?
Usually within a quarter of an hour. After signing up, the setup wizard sets your company details, device types and order numbering, and ready-made categories and checklists let you take in your first device straight away.
Can I adapt the system to what I repair?
Yes. You can create your own device categories, fields, intake checklists, order statuses and service price list.
How do customers check their repair status?
On the status page they enter the order number and the code from the intake receipt, or click the link in a text or e-mail notification. There they see the repair progress and can approve the quote.
Can I send text messages?
Yes. After a status change the system prepares the SMS text and you send it from your phone or computer with one tap — the message comes from your own number. Email notifications are sent automatically.
Does the system support multiple branches?
Yes. Each branch has its own address, opening hours and order numbering, and you assign staff to the branches they work at.
Get your repair shop organised today
Create an account, go through a short setup wizard and take in your first device within minutes. No installation needed.